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<p><span data-mce-fragment="1" id="isPasted" style="box-sizing: border-box;">Due to their nature, the Mystery Houseplant Subscription Boxes are non refundable if the item is a duplicate in your collection or just unwanted. If the plant is damaged however, contact us as soon as possible and we will compensate as per our live arrival guarantee.</span></p>

Due to their nature, the Mystery Houseplant Subscription Boxes are non refundable if the item is a duplicate in your collection or just unwanted. If the plant is damaged however, contact us as soon as possible and we will compensate as per our live a

Can I refund my Mystery Houseplant Subscription Box?

Making an order

Subscription Boxes

Who are GrowTropicals?

Our Sustainability Pledge

Is your packaging recyclable?

Sustainability

Help! The plant I had my heart set on is currently unavailable.

What forms of payment can I use?

What is Super Payments?

How do I redeem my discount code or gift card?

Can I pick out the exact plant I would like?

What is your Live Arrival Guarantee?

Can I combine my two recent orders?

Can I add to my order?

Can I shop in store?

Can I change my order?

How do Mystery Houseplant Subscription Boxes work?

Can I take a break from receiving my Mystery Houseplant Subscription Box?

When can I expect my Mystery Houseplant Box to arrive?

When will I be charged for my Mystery Houseplant Box?

What is a Rescue Box?

Can I refund my Rescue Box?

How do I care for my rescue plants?

What can I expect in my Rescue Box?

Rescue Boxes

Do you ship internationally?

What courier do you use?

How much is shipping?

When do you ship out orders?

Help! My delivery address is wrong.

What happens if I'm not home during my delivery slot?

When will I receive my order?

Do you ship in winter?

Where is my order?

Shipping

Can I collect my order?

Can I pick out my own plants upon collection?

I have just paid for delivery but would like to collect instead. Is this possible?

Collections

Shipping, Delivery & Collections

Can I return my order?

My order arrived damaged, what shall I do?

Returns

How do I become a stockist?

Minimum order value and delivery fees

Are your substrates peat free?

What sizes do you offer on your substrates?

Stock with sustainability

What products do you offer for wholesale?

Where are your customers located?

What is your Simply range?

Become a GrowTropicals Stockist

What can GrowTropicals offer my business?

Do you offer houseplants to rent?

Plants for Businesses

Corporate

My plant(s) just arrived. How would be best to care for them?

The Plant Clinic

How can I unsubscribe from your emails?

I'm experiencing an issue using your website.

How do I access my Growth Fund?

I still have a question, can you help?

Support

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Can I refund my Mystery Houseplant Subscription Box?Updated a year ago