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What courier do you use?

UK mainland orders ship via DPD Local 24hr, Parcelforce express24 or UPS 24hr. Once your order is confirmed and upon dispatch, you will receive an email notification with your tracking details. Non UK mainland orders or extended delivery area postcod

How much is shipping?

Our plant shipping days are Monday to Thursday. Same day dispatch cutoff on Express and Saturday Delivery is 12pm. Delivery is free on all orders over £60. Unfortunately we cannot offer free delivery over £60 to Northern Ireland or the Channel Island

When do you ship out orders?

Orders containing plants dispatch Monday to Thursday. Orders not containing plants will also dispatch on Fridays. We aim to dispatch all orders within 1-3 working days. Orders placed with priority shipping will be dispatched same day if ordered befor

Help! My delivery address is wrong.

If you have accidentally given us the wrong delivery address, please get in touch with us by emailing [email protected] as soon as possible. Please let us know your order number and the correct address and we will try our best to alter your del

What happens if I'm not home during my delivery slot?

If you will not be home at the time of delivery, our couriers all have options to redirect parcels to a neighbour, local pickup, or to leave the parcel in a safe location. Please follow the link in the courier tracking email to make these changes.

When will I receive my order?

Orders typically take 2-4 business days to arrive (unless otherwise stated in the product description). This can be extended at peak times or when poor weather conditions restrict shipment. Non UK mainland orders can take up to 5 days. Delivery detai

Do you ship in winter?

Yes, we ship right through winter (subject to temperature). We include heat packs where necessary but when temperatures fall below zero, we halt shipping of all plants. Typically this is only for a day or so at a time but it may end up being for an e

Where is my order?

We only ship via 24hr courier to UK mainland. Non mainland orders may take up to 48hrs.